| Customer Experience Management: How to Design, Integrate, Measure and Lead N Tavşan, C Erdem | 28 | 2018 |
| The impact of perceived corporate social responsibility on consumer happiness and brand admiration P Tosun, N Tavşan Management Decision 62 (2), 665-684, 2024 | 14 | 2024 |
| CUSTOMER EXPERIENCE SCALE N TAVŞAN, YC ERDEM İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi 20 (42), 1247-1268, 0 | 9* | |
| Müşteri deneyimi yönetimi C Erdem, N Tavşan İstanbul: Beta Yayıncılık, 2019 | 8 | 2019 |
| MÜŞTERİ MEMNUNİYETİ ÖLÇÜM KALİTESİNİ, TERCİH EDİLEN ÖLÇEK DERECESİ NASIL ETKİLER? N Tavşan, C Duran İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi 20 (40), 542-556, 2021 | 3 | 2021 |
| The antecedents of customer loyalty N Tavsan, C Duran Contemporary Issues with Multidisciplinary Perspectives on Social Science, 2021 | 1 | 2021 |
| How to increase attention to advertisements across baby boomers, x and y generations AN Tavsan Journal of Management Marketing and Logistics 2 (2), 2015 | 1 | 2015 |
| Müşteri memnuniyeti ölçüm kalitesini tercih edilen ölçek derece sayısı nasıl etkiler? N Tavsan, C Duran DergiPark, 2021 | | 2021 |
| SAAS APPLICATIONS ON CUSTOMER EXPERIENCE MANAGEMENT N Tavşan, C Duran International Marmara Social Sciences Congress IMASCON 2020-Autumn, 250, 0 | | |
| ANTICIPATION IN MARKETING YC Erdem, N Tavşan M. ATİLLA ÖNER A. KEMAL TUĞCU, 169, 0 | | |
