A comprehensive model of customer direct and indirect revenge: Understanding the effects of perceived greed and customer power Y Grégoire, D Laufer, TM Tripp Journal of the Academy of Marketing Science 38, 738-758, 2010 | 647 | 2010 |
How should a company respond to a product harm crisis? The role of corporate reputation and consumer-based cues D Laufer, WT Coombs Business Horizons 49 (5), 379-385, 2006 | 381 | 2006 |
Global crisis management–current research and future directions WT Coombs, D Laufer Journal of International Management 24 (3), 199-203, 2018 | 285 | 2018 |
Differences in consumer attributions of blame between men and women: The role of perceived vulnerability and empathic concern D Laufer, K Gillespie Psychology & Marketing 21 (2), 141-157, 2004 | 213 | 2004 |
The role of severity in consumer attributions of blame: Defensive attributions in product-harm crises in Mexico D Laufer, K Gillespie, B McBride, S Gonzalez Journal of International Consumer Marketing 17 (2-3), 33-50, 2005 | 155 | 2005 |
A cross‐cultural validation of a gender role identity scale in marketing SMB Schertzer, D Laufer, DH Silvera, J Brad McBride International Marketing Review 25 (3), 312-323, 2008 | 113 | 2008 |
Exploring differences between older and younger consumers in attributions of blame for product harm crises D Laufer, DH Silver, T Meyer Academy of Marketing Science Review 2005, 1, 2005 | 107 | 2005 |
Are all experiences of fit created equal? Two paths to persuasion T Avnet, D Laufer, ET Higgins Journal of Consumer Psychology 23 (3), 301-316, 2013 | 94 | 2013 |
The role of country of manufacture in consumers' attributions of blame in an ambiguous product-harm crisis D Laufer, K Gillespie, DH Silvera Journal of International Consumer Marketing 21 (3), 189-201, 2009 | 88 | 2009 |
Incorporating regulatory focus theory in product recall communications to increase compliance with a product recall D Laufer, JM Jung Public Relations Review 36 (2), 147-151, 2010 | 82 | 2010 |
Are antecedents of consumer dissatisfaction and consumer attributions for product failures universal D Laufer Advances in consumer research 29 (1), 312-317, 2002 | 69 | 2002 |
Attribution theory in the organizational sciences: Theoretical and empirical contributions MJ Martinko IAP, 2006 | 63 | 2006 |
Age‐related reactions to a product harm crisis DH Silvera, T Meyer, D Laufer Journal of Consumer Marketing 29 (4), 302-309, 2012 | 53 | 2012 |
Guilty by association: The risk of crisis contagion D Laufer, Y Wang Business Horizons 61 (2), 173-179, 2018 | 50 | 2018 |
Communicating charity successes across cultures: highlighting individual or collective achievement? D Laufer, DH Silvera, J Brad McBride, SMB Schertzer European Journal of Marketing 44 (9/10), 1322-1333, 2010 | 48 | 2010 |
How does crisis management in China differ from the West?: A review of the literature and directions for future research Y Wang, D Laufer Journal of International Management 26 (1), 100708, 2020 | 44 | 2020 |
The moderating role of power distance on the reaction of consumers to the CEO as a spokesperson during a product harm crisis: Insights from China and South Korea D Laufer, TC Garrett, B Ning Journal of International Management 24 (3), 215-221, 2018 | 33 | 2018 |
Believe me, I am one of you! The role of common group affiliation in crisis communication SA Einwiller, D Laufer, C Ruppel Public Relations Review 43 (5), 1007-1015, 2017 | 29 | 2017 |
Exploring the effectiveness of creating regulatory fit in crisis communications: can it change perceptions of media coverage during a crisis? T Avnet, D Laufer Business Horizons 58 (2), 149-156, 2015 | 26 | 2015 |
Recent developments in attribution research and their implications for consumer judgments and behavior DH Silvera, D Laufer Applying social cognition to consumer-focused strategy, 53-77, 2006 | 25 | 2006 |