| Quality management practices and competitive performance: Empirical evidence from Japanese manufacturing companies AC Phan, AB Abdallah, Y Matsui International Journal of Production Economics 133 (2), 518-529, 2011 | 334 | 2011 |
| The impact of hard and soft quality management on quality and innovation performance: An empirical study J Zeng, CA Phan, Y Matsui International journal of production economics 162, 216-226, 2015 | 325 | 2015 |
| Service quality and customer satisfaction: A case study of hotel industry in Vietnam NH Minh, NT Ha, PC Anh, Y Matsui Asian Social Science 11 (10), 73-85, 2015 | 240 | 2015 |
| Determinants of customer satisfaction and loyalty in Vietnamese life-insurance setting HT Nguyen, H Nguyen, ND Nguyen, AC Phan Sustainability 10 (4), 1151, 2018 | 167 | 2018 |
| Contribution of quality management practices to sustainability performance of Vietnamese firms MH Nguyen, AC Phan, Y Matsui Sustainability 10 (2), 375, 2018 | 134 | 2018 |
| Investigating the effects of managerial and technological innovations on operational performance and customer satisfaction of manufacturing companies AB Abdallah, AC Phan, Y Matsui International Journal of Business Innovation and Research 10 (2-3), 153-183, 2016 | 133 | 2016 |
| Effect of total quality management practices and JIT production practices on flexibility performance: Empirical evidence from international manufacturing plants AC Phan, HT Nguyen, HA Nguyen, Y Matsui Sustainability 11 (11), 3093, 2019 | 103 | 2019 |
| Supply chain quality management practices and performance: An empirical study J Zeng, CA Phan, Y Matsui Operations management research 6, 19-31, 2013 | 95 | 2013 |
| Impact of supply chain quality management practices on operational performance: empirical evidence from manufacturing companies in Vietnam AC Phan, HA Nguyen, PD Trieu, HT Nguyen, Y Matsui Supply Chain Management: An International Journal 24 (6), 855-871, 2019 | 71 | 2019 |
| Impact of service quality on customer satisfaction of automated teller machine service: case study of a private commercial joint stock bank in Vietnam C Phan, P Nham Business: Theory and Practice 16, 280, 2015 | 54 | 2015 |
| Relationship between quality management information and operational performance: International perspective PC Anh, Y Matsui Management Research Review 34 (5), 519-540, 2011 | 47 | 2011 |
| The relationship between just-in-time production and human resource management, and their impact on competitive performance BA Ayman, CP Anh 横浜経営研究 28 (2), 27 (163)-57 (193), 2007 | 42 | 2007 |
| Shop‐floor communication and process management for quality performance: An empirical analysis of quality management J Zeng, P Chi Anh, Y Matsui Management Research Review 36 (5), 454-477, 2013 | 41 | 2013 |
| Comparative study on the relationship between just-in-time production practices and operational performance in manufacturing plants CA Phan, Y Matsui Operations Management Research 3, 184-198, 2010 | 34 | 2010 |
| Effect of quality management on competitive performance in manufacturing companies: international perspective P Chi Anh, Y Matsui International Journal of Productivity and Quality Management 4 (2), 153-177, 2009 | 28 | 2009 |
| Retailer service quality and customer loyalty: empirical evidence in Vietnam NT Ha, NH Minh, PC Anh, Y Matsui Asian Social Science 11 (4), 90, 2015 | 27 | 2015 |
| Empirical study on transferability of Kaizen practices PC Anh, Z Jing, Y Matsui The 11th International DSI and the 16th APDSI Joint Meeting, Taipei, Taiwan, 2011 | 26 | 2011 |
| The relationship between service quality and customer loyalty in specialty super markets: Empirical evidence in Vietnam NT Ha, NH Minh, PC Anh, Y Matsui International Journal of Business and Economics Research 3 (5), 178-186, 2014 | 24 | 2014 |
| Investigating the relationship between strategic manufacturing goals and mass customization AB Abdallah, AC Phan, Y Matsui Proceedings of the 16th International Annual European Operations Management …, 2009 | 23 | 2009 |
| Contribution of quality management and just-in-time production practices to manufacturing performance CA Phan, Y Matsui International Journal of Productivity and Quality Management 6 (1), 23-47, 2010 | 20 | 2010 |
