| Towards a circumplex typology of customer service experience management practices: a dyadic perspective Y Sahhar, R Loohuis, J Henseler Journal of Service Theory and Practice 31 (3), 366-395, 2021 | 26 | 2021 |
| Characterizing the spaces of consumer value experience in value co-creation and value co-destruction Y Sahhar, R Loohuis European Journal of Marketing 56 (13), 105-136, 2022 | 10 | 2022 |
| Understanding and Managing Customer Experience in Practice: A Phenomenological Inquiry Y Sahhar | 2 | 2022 |
| Calling on autohermeneutic phenomenology to delve into the deeper levels of experience Y Sahhar, R Loohuis, J Henseler Contemporary Approaches Studying Customer Experience in Tourism Research, 49-64, 2022 | 2 | 2022 |
| How Service Providers Manage the Customer’s Service Value Experience throughout the Customer Journey: A Multiple Ethnographic Study Y Sahhar, R Loohuis, J Henseler The Naples Forum on Service, 2019 | 2 | 2019 |
| GraphEx: visualizing and managing customer experience in its multidimensionality Y Sahhar, R Loohuis, J Henseler Journal of Service Theory and Practice 33 (7), 94-115, 2023 | 1 | 2023 |
| Gamification in education: the case of gamified learning in teams R Khusainova, Y Sahhar, A de Jong Handbook of Teaching and Learning at Business Schools, 138-151, 2021 | 1 | 2021 |
| How is the Customer Contributor and Interpreter of Value? Y Sahhar, RPA Loohuis The 5th Naples Forum on Service, Sorrento, Naples, Italy, 2017 | 1 | 2017 |
| Assessing value-in-use from an ethnographic perspective: An Ethnographic Case Study Y Sahhar University of Twente, 2016 | 1 | 2016 |
| The Delicate Dance of Managing Customer Experience Y Sahhar https://www.servsig.org/wordpress/2023/08/the-delicate-dance-of-managing …, 2023 | | 2023 |
| Deepening Our Theorizing on Customer Experience: A Phenomenological Perspective Y Sahhar https://www.servsig.org/wordpress/2023/06/deepening-our-theorizing-on …, 2023 | | 2023 |
| On Both Sides Of The Façade: Service Experience In Relation To Service Operations And Value Chains PC van Fenema, Y Sahhar, G Odekerken-Schröder, D Mahr, J van Strien Frontiers in Service 2023: From romans to robots: service research in emotion, 2023 | | 2023 |
| Uncovering Customers' Emerging Service Expectations and Experiences of Smart Technology A Helkkula, Y Sahhar Frontiers in Service 2023: From romans to robots: service research in emotion, 2023 | | 2023 |
| Theorizing on Naturally Emerging and Pragmatist Manifestations of Ecosystems Y Sahhar, PC van Fenema, J van Strien 12th SERVSIG International Research Conference 2022, 2022 | | 2022 |
| Characterizing Actor Engagement in Emerging Service Ecosystems Y Sahhar, A von Raesfeld Meijer, LJM Nieuwenhuis 12th SERVSIG International Research Conference 2022, 2022 | | 2022 |
| Illuminating Experience’s Inception and Evolvement: An Autohermeneutic Phenomenological Inquiry Y Sahhar, R Loohuis, J Henseler 7th Naples Forum on Service 2021: A Service Lens on Changing Business and …, 2021 | | 2021 |
| Ready to Pair? Understanding Pre-negotiation Supplier Engagement in the Context of Performance-Based Contracting J van Strien, Y Sahhar, PC van Fenema 7th Naples Forum on Service 2021: A Service Lens on Changing Business and …, 2021 | | 2021 |
| How is the Customer Contributor and Interpreter of Value?: Opening the Black Box of the linkages between value creation and experience Y Sahhar, RPA Loohuis 5th International Conference for Marketing in the Insurance industry 2019, 2019 | | 2019 |
