Gabriella Mazzulla
Gabriella Mazzulla
Verified email at unical.it
Title
Cited by
Cited by
Year
Service quality attributes affecting customer satisfaction for bus transit
L Eboli, G Mazzulla
Journal of public transportation 10 (3), 2, 2007
6602007
A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view
L Eboli, G Mazzulla
Transport Policy 18 (1), 172-181, 2011
4232011
Perceived service quality in bus transit service: a structural equation approach
J De Oņa, R De Oņa, L Eboli, G Mazzulla
Transport Policy 29, 219-226, 2013
3632013
A new customer satisfaction index for evaluating transit service quality
L Eboli, G Mazzulla
Journal of Public transportation 12 (3), 2, 2009
2942009
A stated preference experiment for measuring service quality in public transport
L Eboli, G Mazzulla
Transportation planning and technology 31 (5), 509-523, 2008
2792008
Performance indicators for an objective measure of public transport service quality
L Eboli, G Mazzulla
1902012
Structural equation modelling for analysing passengers’ perceptions about railway services
L Eboli, G Mazzulla
Procedia-Social and Behavioral Sciences 54, 96-106, 2012
1382012
How to capture the passengers’ point of view on a transit service through rating and choice options
L Eboli, G Mazzulla
Transport reviews 30 (4), 435-450, 2010
1372010
Willingness-to-pay of public transport users for improvement in service quality
L Eboli, G Mazzulla
EUT Edizioni Universitā di Trieste, 2008
1152008
Relationships between rail passengers’ satisfaction and service quality: a framework for identifying key service factors
L Eboli, G Mazzulla
Public Transport 7 (2), 185-201, 2015
1132015
Combining speed and acceleration to define car users’ safe or unsafe driving behaviour
L Eboli, G Mazzulla, G Pungillo
Transportation research part C: emerging technologies 68, 113-125, 2016
1122016
On the asymmetric user perception of transit service quality
C Cirillo, L Eboli, G Mazzulla
International Journal of Sustainable Transportation 5 (4), 216-232, 2011
1092011
Transit passengers’ behavioural intentions: the influence of service quality and customer satisfaction
J De Oņa, R de Oņa, L Eboli, C Forciniti, G Mazzulla
Transportmetrica A: Transport Science 12 (5), 385-412, 2016
1052016
An ordinal logistic regression model for analysing airport passenger satisfaction
L Eboli, G Mazzulla
EuroMed Journal of Business, 2009
862009
Heterogeneity in perceptions of service quality among groups of railway passengers
J De Ona, R de Oņa, L Eboli, G Mazzulla
International Journal of Sustainable Transportation 9 (8), 612-626, 2015
832015
Key factors affecting rail service quality in the Northern Italy: a decision tree approach
R De Oņa, L Eboli, G Mazzulla
Transport 29 (1), 75-83, 2014
752014
A service quality experimental measure for public transport
G Mazzulla, L Eboli
EUT Edizioni Universitā di Trieste, 2006
662006
Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach
J Allen, L Eboli, G Mazzulla, J de Dios Ortúzar
Transportation 47 (2), 827-863, 2020
652020
The role of critical incidents and involvement in transit satisfaction and loyalty
J Allen, L Eboli, C Forciniti, G Mazzulla, J de Dios Ortúzar
Transport Policy 75, 57-69, 2019
652019
Index numbers for monitoring transit service quality
J de Oņa, R de Oņa, L Eboli, G Mazzulla
Transportation Research Part A: Policy and Practice 84, 18-30, 2016
622016
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