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Olgun Kitapci (orcid.org/0000-0002-5316-985X)
Olgun Kitapci (orcid.org/0000-0002-5316-985X)
Professor Dr. Olgun Kitapci, Akdeniz University
Verified email at akdeniz.edu.tr - Homepage
Title
Cited by
Cited by
Year
The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry
O Kitapci, C Akdogan, İT Dortyol
Procedia - Social and Behavioral Sciences 148 (1), 161-169, 2014
6052014
The paths from service quality dimensions to customer loyalty: An application on supermarket customers
O Kitapci, I Taylan Dortyol, Z Yaman, M Gulmez
Management Research Review 36 (3), 239-255, 2013
1842013
How do international tourists perceive hotel quality? An exploratory study of service quality in Antalya tourism region
IT Dortyol, I Varinli, O Kitapci
International Journal of Contemporary Hospitality Management 26 (3), 470-495, 2014
1712014
Restoran Hizmetlerinde Müşteri Şikayet Davranışları: Sivas İlinde Bir Uygulama
O Kitapci
Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 111-120, 2008
1352008
The effect of specific discount pattern in terms of price promotions on perceived price attractiveness and purchase intention: An experimental research
N Büyükdağ, AN Soysal, O Ki̇tapci
Journal of Retailing and Consumer Services 55, 102112, 2020
1012020
İlişki pazarlamasının gelişimi ve yakın geleceği
M Gülmez, O Kitapçı
CÜ İktisadi ve İdari Bilimler Dergisi 4 (2), 81-89, 2003
1012003
Antecedents of consumer-brand identification in terms of belonging brands
N Büyükdağ, O Kitapci
Journal of Retailing and Consumer Services 59, 102420, 2021
722021
E-complaint tracking and online problem-solving strategies in hospitality management: Plumbing the depths of reviews and responses on TripAdvisor
I Sahin, M Gulmez, O Kitapci
Journal of Hospitality and Tourism Technology 8 (3), 372-394, 2017
622017
Ağızdan Ağıza Çevirimiçi İletişim Otellerdeki Oda Satışlarına Etkisi Üzerine Bir Araştırma
O Kitapci, S Taştan, İT Dörtyol, C Akdoğan
Doğuş Üniversitesi Dergisi 13 (2), 266-274, 2012
62*2012
The differences in customer complaint behaviour between loyal customers and first comers in the retail banking industry: The case of Turkish customers
O Kitapci, IT Dortyol
Management research news 32 (10), 932-941, 2009
582009
TÜKETİCİ SATIN ALMA KARAR SÜRECİNDE AİLE BİREYLERİNİN ETKİLERİ: KADININ DEĞİŞEN ROLÜ SİVAS İLİNDE BİR UYGULAMA.
O Kıtapci, İT Dörtyol
Journal of the Cukurova University Institute of Social Sciences 18 (2), 2009
44*2009
THE EFFECTS OF OUTDOOR ADVERTISEMENTS ON CONSUMERS: A CASE STUDY
M Gulmez, S Karaca, O Kitapci
Studies in Business and Economics 5 (2), 70-88, 2010
412010
Müşteri sadakati yaratmak için veri tabanlı pazarlama: Türkiyedeki 4 ve 5 yıldızlı oteller üzerine bir uygulama
O Kitapci
Sosyal Bilimler Enstitüsü, 2006
402006
Hastane hizmet kalitesi ve bir uygulama
M Gülmez, O KİTAPÇI
Hacettepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 26 (1), 2008
392008
İnternet bankacılığı ve müşteri davranışları: Cumhuriyet Üniversitesi akademik ve idari personeline yönelik bir uygulama
M Gülmez, O Kitapçı
CÜ İktisadi ve İdari Bilimler Dergisi 7 (2), 83-100, 2006
372006
The Usage of Geographical Information Systems (GIS) in the Marketing Decision Making Process: A Case Study for Determining Supermarket Locations
T Turk, O Kitapci, IT Dortyol
Procedia - Social and Behavioral Sciences 148 (1), 227-235, 2014
342014
The Effect of Economic Policies Applied in Turkey to the Sale of Automobiles: Multiple Regression and Neural Network Analysis
O Kitapci, H Ozekicioglu, O Kaynar, S Tastan
Procedia - Social and Behavioral Sciences 148 (1), 653-661, 2014
332014
The impact of cultural dimensions on customer complaint behaviours: an exploratory study in Antalya/Manavgat tourism region
GS Ergün, O Kitapci
International Journal of Culture, Tourism and Hospitality Research 12 (1), 59-79, 2018
322018
The use of artificial neural networks (ANN) in forecasting housing prices in Ankara, Turkey
O Kitapci, Ö Tosun, MF Tuna, T Turk
Journal of Marketing and Consumer Behaviour in Emerging Markets 5, 5-15, 2017
172017
Müşteri şikâyet davranışlarında kültürler arası farklar: KKTC vatandaşları ve TC vatandaşlarına yönelik bir uygulama
O Kitapci
Dumlupınar Üniversitesi Sosyal Bilimler Dergisi 25 (2), 197-203, 2009
172009
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