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Stephen O'Connor
Stephen O'Connor
Verified email at uab.edu - Homepage
Title
Cited by
Cited by
Year
Editorial Board EOV
RE Stevens, DL Loudon, NG Barnes, BW Becker, N Bhutada, KD Bopp, ...
Services Marketing Quarterly 35 (4), 2014
4811*2014
Drivers of market orientation and performance in service firms
M Van Egeren, S O’Connor
Journal of Services Marketing 12 (1), 39-58, 1998
2931998
Perceptual gaps in understanding patient expectations for health care service quality
SJ O'Connor, HQ Trinh, RM Shewchuk
Health care management review 25 (2), 7-23, 2000
2512000
The great gap. Physicians' perceptions of patient service quality expectations fall short of reality.
SJ O'Connor, RM Shewchuk, LW Carney
Journal of health care marketing 14 (2), 32-39, 1993
204*1993
Building an understanding of the competencies needed for health administration practice.
RM Shewchuk, SJ O'Connor, DJ Fine
Journal of Healthcare Management/American College of Healthcare Executives …, 2004
1622004
The strategic behavior of US rural hospitals: a longitudinal and path model examination
HQ Trinh, SJ O'Connor
Health Care Management Review 25 (4), 48-64, 2000
1192000
A model of service quality perceptions and health care consumer behavior
SJ O'connor, RM Shewchuk, MR Bowers
Journal of Hospital Marketing 6 (1), 69-92, 1992
881992
The end of autonomy? Reflections on the postprofessional physician
SJ O'Connor, JA Lanning
Health Care Management Review 17 (1), 63-72, 1992
871992
Service quality revisited: Striving for a new orientation
SJ O'Connor, RM Shewchuk
Journal of Healthcare Management 40 (4), 535-552, 1995
741995
Helpful or harmful? The impact of strategic change on the performance of US urban hospitals
HQ Trinh, SJ O'Connor
Health Services Research 37 (1), 143, 2002
692002
Commentary-patient satisfaction: what is the point?
SJ O'Connor, R Shewchuk
Health Care Management Review 28 (1), 21-24, 2003
602003
Public hospitals in financial distress: Is privatization a strategic choice?
Z Ramamonjiarivelo, R Weech-Maldonado, L Hearld, N Menachemi, ...
Health care management review, 2014
482014
The Influence of Perceived Hospital Service Quality on Patient Satisfaction and Intentions to Return.
S O'Connor, R Shewchuk
Academy of Management Proceedings 1989 (1), 95-99, 1989
441989
An integrative overview of the quality dimension: Marketing implications for the consumer-oriented health care organization
SJ O'Connor, MR Bowers
Medical care review 47 (2), 193-219, 1990
411990
The relationship between emergency department wait times and inpatient satisfaction
PJ Davenport, SJ O’Connor, JM Szychowski, AY Landry, SR Hernandez
Health Marketing Quarterly 34 (2), 97-112, 2017
382017
DOING MORE WITH LESS, AND DOING IT NICER: THE ROLE OF SERVICE ORIENTATION IN HEALTH CARE ORGANIZATIONS.
SJ O'Connor, RM Shewchuk
Academy of Management Proceedings 1995 (1), 120-124, 1995
371995
The health care quality quagmire: some signposts.
JA Lanning, SJ O'Connor
Hospital & health services administration 35 (1), 39-54, 1989
371989
The relationship of hospital CEO characteristics to patient experience scores
C Galstian, L Hearld, SJ O’Connor, N Borkowski
Journal of Healthcare Management 63 (1), 50-61, 2018
352018
In search of service quality measures: some questions regarding psychometric properties
RM Shewchuk, SJ O'Connor, JB White
Health Services Management Research 4 (1), 65-75, 1991
341991
Satisfaction with nursing homes. The design of employees' jobs can ultimately influence family members' perspectives.
TM Steffen, PC Nystrom, SJ O'Connor
Journal of health care marketing 16 (3), 34-38, 1995
33*1995
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