Timothy Keiningham

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Genel erişim

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Finansman sağlayan kuruluşun getirdiği zorunluluğa dayalı olarak

Katkıda bulunan yazarlar

Lerzan AksoyDean, Gabelli School of Business and Professor of Marketing, Fordham Universityfordham.edu üzerinde doğrulanmış e-posta adresine sahip
Bruce CooilRichmond Professor of Management, Emeritus, Vanderbilt Universityowen.vanderbilt.edu üzerinde doğrulanmış e-posta adresine sahip
Roland T. RustU. of Marylandrhsmith.umd.edu üzerinde doğrulanmış e-posta adresine sahip
Alexander BuoyeAssociate Professor of Marketing at St. John's Universitystjohns.edu üzerinde doğrulanmış e-posta adresine sahip
Tor W. AndreassenNHH Norwegian School of Economicsnhh.no üzerinde doğrulanmış e-posta adresine sahip
Bart LariviereProfessor of Marketing at KU Leuven + Research Fellow Center for Service Intelligence, Ghentkuleuven.be üzerinde doğrulanmış e-posta adresine sahip
Luke WilliamsVice President, AECOM (formerly Head of Research Methods, Ipsos)aecom.com üzerinde doğrulanmış e-posta adresine sahip
Terry G. Vavraterryvavra.com üzerinde doğrulanmış e-posta adresine sahip
Tiffany Perkins-MunnBlackRockBlackRock.com üzerinde doğrulanmış e-posta adresine sahip
Forrest V. Morgeson IIIDepartment of Marketing, Michigan State Universitymsu.edu üzerinde doğrulanmış e-posta adresine sahip
Arne De KeyserEDHEC Business Schooledhec.edu üzerinde doğrulanmış e-posta adresine sahip
Joan BallSt. John's Universitystjohns.edu üzerinde doğrulanmış e-posta adresine sahip
Katherine LemonProfessor of Marketing, Boston Collegebc.edu üzerinde doğrulanmış e-posta adresine sahip
Edward C MalthouseNorthwestern University: integrated marketing communications, industrial engineering and mgmt scinorthwestern.edu üzerinde doğrulanmış e-posta adresine sahip
Sunil MithasUniversity of South Floridaumich.edu üzerinde doğrulanmış e-posta adresine sahip
Philipp 'Phil' KlausProfessor of Customer Experience Strategy International University of Monacocranfield.ac.uk üzerinde doğrulanmış e-posta adresine sahip
Atakan YalcinProfessor of Finance, Ozyegin Universityozyegin.edu.tr üzerinde doğrulanmış e-posta adresine sahip
Helen L. BruceSenior Lecturer (Associate Professor) of Marketing, Lancaster Universitylancaster.ac.uk üzerinde doğrulanmış e-posta adresine sahip
Sunil GuptaMarketing Professor, Harvard Business Schoolhbs.edu üzerinde doğrulanmış e-posta adresine sahip
Christopher GroeningKent State Universitykent.edu üzerinde doğrulanmış e-posta adresine sahip

Takip et

Timothy Keiningham

J. Donald Kennedy Endowed Chair in E-Commerce, St. John's University

stjohns.edu üzerinde doğrulanmış e-posta adresine sahip - Ana Sayfa

customer satisfaction customer loyalty customer relationship management customer experience management


Başlık Alıntılara göre sırala Yıla göre sırala Başlığa göre sırala	Alıntı yapanlar Alıntı yapanlar	Yıl
Return on quality (ROQ): Making service quality financially accountable RT Rust, AJ Zahorik, TL Keiningham Journal of marketing 59 (2), 58-70, 1995	2922	1995
A longitudinal analysis of customer satisfaction and share of wallet: Investigating the moderating effect of customer characteristics B Cooil, TL Keiningham, L Aksoy, M Hsu Journal of marketing 71 (1), 67-83, 2007	1059	2007
Service marketing RT Rust, AJ Zahorik, TL Keiningham (No Title), 1996	948	1996
The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet TL Keiningham, B Cooil, L Aksoy, TW Andreassen, J Weiner Managing service quality: An international Journal 17 (4), 361-384, 2007	721	2007
A longitudinal examination of net promoter and firm revenue growth TL Keiningham, B Cooil, TW Andreassen, L Aksoy Journal of Marketing 71 (3), 39-51, 2007	608	2007
Return on quality: Measuring the financial impact of your company's quest for quality RT Rust, AJ Zahorik, TL Keiningham (No Title), 1994	525	1994
A framework for understanding and managing the customer experience A De Keyser, KN Lemon, P Klaus, TL Keiningham Marketing Science Institute working paper series 85 (1), 15-121, 2015	439	2015
The long-term stock market valuation of customer satisfaction L Aksoy, B Cooil, C Groening, TL Keiningham, A Yalçın Journal of Marketing 72 (4), 105-122, 2008	382	2008
The impact of customer satisfaction on share-of-wallet in a business-to-business environment TL Keiningham, T Perkins-Munn, H Evans Journal of Service Research 6 (1), 37-50, 2003	378	2003
Moving the customer experience field forward: introducing the touchpoints, context, qualities (TCQ) nomenclature A De Keyser, K Verleye, KN Lemon, TL Keiningham, P Klaus Journal of Service Research 23 (4), 433-455, 2020	359	2020
Beyond traditional word‐of‐mouth: An expanded model of customer‐driven influence V Blazevic, W Hammedi, I Garnefeld, RT Rust, T Keiningham, ... Journal of Service Management 24 (3), 294-313, 2013	328	2013
Customer experience driven business model innovation T Keiningham, L Aksoy, HL Bruce, F Cadet, N Clennell, IR Hodgkinson, ... Journal of Business Research 116, 431-440, 2020	310	2020
The customer delight principle: Exceeding customers' expectations for bottom-line success TL Keiningham, TG Vavra (No Title), 2001	292	2001
Forward-looking focus: can firms have adaptive foresight? VA Zeithaml, RN Bolton, J Deighton, TL Keiningham, KN Lemon, ... Journal of Service Research 9 (2), 168-183, 2006	251	2006
Linking customer loyalty to growth TL Keiningham, L Aksoy, B Cooil, TW Andreassen mIt Sloan management review 49 (4), 51, 2008	196	2008
Does customer satisfaction lead to profitability? The mediating role of share‐of‐wallet TL Keiningham, T Perkins‐Munn, L Aksoy, D Estrin Managing Service Quality: An International Journal 15 (2), 172-181, 2005	185	2005
A five-component customer commitment model: implications for repurchase intentions in goods and services industries TL Keiningham, CM Frennea, L Aksoy, A Buoye, V Mittal Journal of Service Research 18 (4), 433-450, 2015	176	2015
The interplay of customer experience and commitment T Keiningham, J Ball, S Benoit, HL Bruce, A Buoye, J Dzenkovska, L Nasr, ... Journal of Services Marketing 31 (2), 148-160, 2017	172	2017
Customer delight and the bottom line TL Keiningham, MKM Goddard, TG Vavra, AJ Iaci Marketing Management 8 (3), 57, 1999	167	1999
A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries L Aksoy, A Buoye, P Aksoy, B Larivière, TL Keiningham Journal of Interactive Marketing 27 (1), 74-82, 2013	155	2013

Sistem, işlemi şu anda gerçekleştiremiyor. Daha sonra yeniden deneyin.

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