| Customer roles in self-service technology encounters in a tourism context P Kelly, J Lawlor, M Mulvey Journal of Travel & Tourism Marketing 34 (2), 222-238, 2017 | 104 | 2017 |
| Service failures and recovery in tourism and hospitality: A practical manual E Koc CABI, 2017 | 74 | 2017 |
| Employee perspectives on the post-integration stage of a micro-merger J Lawlor Personnel Review 42 (6), 704-723, 2013 | 49 | 2013 |
| A Review of Key Factors Affecting the Adoption of Self-Service Technologies in Tourism. P Kelly, J Lawlor, M Mulvey Technological University Dublin, 2010 | 44 | 2010 |
| Adding or Destroying Value? User Experiences of Tourism Self-service Technologies P Kelly, J Lawlor Journal of Hospitality and Tourism Insights, 2019 | 18 | 2019 |
| Customer decision-making processes and motives for self-service technology usage in multi-channel hospitality environments P Kelly, J Lawlor, M Mulvey International Journal of Electronic Customer Relationship Management 7 (2 …, 2013 | 16 | 2013 |
| Self-service Technologies in the Travel, Tourism and Hospitality Sectors - Principles and Practice P Kelly, J Lawlor, M Mulvey Robots, Artificial Intelligence and Service Automation in Travel, Tourism …, 2019 | 15 | 2019 |
| Self-service Technologies: Service Failures and Recovery P Kelly, J Lawlor, M Mulvey Service Failures and Recovery in Tourism and Hospitality, A Practical Manual, 2017 | 11 | 2017 |
| The Role of the Customer as a Quasi-Employee in Service Organisations: A Research Agenda J Lawlor Technological University Dublin, 2009 | 8 | 2009 |
| Sources of customer role learning during self-service technology encounters P Kelly, J Lawlor, M Mulvey Information and Communication Technologies in Tourism 2013: Proceedings of …, 2013 | 6 | 2013 |
| A review of key factors affecting consumers’ adoption and usage of self-service technologies in the tourism sector’ P Kelly, J Lawlor, M Mulvey Tourism and hospitality research in Ireland: Current challenges and future …, 2011 | 6 | 2011 |
| The reference handbook J Lawlor, G Gorham Dublin, Ireland: Dublin Institute of Technology, 2004 | 5 | 2004 |
| The merger phenomenon in higher education J Lawlor, E Boyle Contemporary Corporate Strategy, 155-162, 2007 | 3 | 2007 |
| The phenomenon of online reviews-Digital headache or golden opportunity for the tourism sector? J Lawlor, GA Gorham, C O'Connor Technological University Dublin, 2015 | 2 | 2015 |
| Trends and Developments in the Hospitality Industry J Lawlor Hospitality Management in Ireland: Theory and Practice, 2006 | 2 | 2006 |
| A Review of Key Factors Affecting Consumers' Adoption and Usage of Self-Service Technologies in the Tourism Sector J Lawlor, P Kelly, M Mulvey Technological University Dublin, 2011 | 1 | 2011 |
| 'See Around Corners': How Business Should Respond to Covid-19 J Lawlor Technological University Dublin, 2020 | | 2020 |
| Are you being served? The rise of robots in the services sector J Lawlor Technological University Dublin, 2019 | | 2019 |
| Are You a Convenience Seeker or Enforced Worker? J Lawlor RTE Brainstorm, 2018 | | 2018 |
| Are You Being Served? How Self-Service Machines Cause Anxiety J Lawlor Technological University Dublin, 2018 | | 2018 |
