Ryan Buell
Ryan Buell
Harvard Business School
hbs.edu üzerinde doğrulanmış e-posta adresine sahip - Ana Sayfa
Başlık
Alıntı yapanlar
Alıntı yapanlar
Yıl
“Last-place aversion”: Evidence and redistributive implications
I Kuziemko, RW Buell, T Reich, MI Norton
The Quarterly Journal of Economics 129 (1), 105-149, 2014
2642014
The labor illusion: How operational transparency increases perceived value
RW Buell, MI Norton
Management Science 57 (9), 1564-1579, 2011
1652011
Creating reciprocal value through operational transparency
RW Buell, T Kim, CJ Tsay
Management Science 63 (6), 1673-1695, 2017
1302017
Are self‐service customers satisfied or stuck?
RW Buell, D Campbell, FX Frei
Production and Operations Management 19 (6), 679-697, 2010
1022010
How do customers respond to increased service quality competition?
RW Buell, D Campbell, FX Frei
Manufacturing & Service Operations Management 18 (4), 585-607, 2016
65*2016
Service operations: what’s next?
JM Field, L Victorino, RW Buell, MJ Dixon, SM Goldstein, LJ Menor, ...
Journal of Service Management, 2018
572018
Surfacing the submerged state: Operational transparency increases trust in and engagement with government
RW Buell, E Porter, MI Norton
Manufacturing & Service Operations Management, 2020
54*2020
Service operations: what have we learned?
L Victorino, JM Field, RW Buell, MJ Dixon, SM Goldstein, LJ Menor, ...
Journal of Service Management, 2018
272018
Lifting the veil: The benefits of cost transparency
B Mohan, RW Buell, LK John
Harvard Business School NOM Unit Working Paper, 15-017, 2019
262019
Mitigating malicious envy: Why successful individuals should reveal their failures.
AW Brooks, K Huang, N Abi-Esber, RW Buell, L Huang, B Hall
Journal of Experimental Psychology: General 148 (4), 667, 2019
24*2019
Lifting the veil: The benefits of cost transparency
B Mohan, RW Buell, LK John
Marketing Science 39 (6), 1105-1121, 2020
18*2020
How transparency into internal and external responsibility initiatives influences consumer choice
RW Buell, B Kalkanci
Harvard Business School Technology & Operations Mgt. Unit Working Paper, 2019
16*2019
Experimental evidence of pooling outcomes under information asymmetry
W Schmidt, RW Buell
Management Science 63 (5), 1586-1605, 2017
16*2017
John (2020),“Lifting the Veil: The Benefits of Cost Transparency,”
B Mohan, RW Buell, K Leslie
Marketing Science, forthcoming, 0
12
Last-place aversion in queues
RW Buell
Management Science 67 (3), 1430-1452, 2021
112021
The customer may not always be right: Customer compatibility and service performance
RW Buell, D Campbell, FX Frei
Management Science 67 (3), 1468-1488, 2021
102021
Operational transparency
RW Buell
Harvard Business Review 97 (2), 102-113, 2019
102019
Norton. 2011.“Last Place Aversion: Evidence and Redistributive Implications.”
I Kuziemko, RW Buell, T Reich, I Michael
Quarterly Journal of Economics forthcoming, 2012
102012
Think Customers Hate Waiting? Not So Fast...
RW Buell, MI Norton
92011
Mitigating the negative effects of customer anxiety through access to human contact
MA Shell, RW Buell
Harvard Business School Technology & Operations Mgt. Unit Working Paper, 2019
82019
Sistem, işlemi şu anda gerçekleştiremiyor. Daha sonra yeniden deneyin.
Makaleler 1–20